Where do your products come from?
We only source merchandise from socially responsible businesses with ethical manufacturing practices. We have factories located throughout Southeast Asia, and our branded products are manufactured in Vietnam.
What type of fabric do you use for your cushions?
Our furniture uses olefin fabric which is a synthetic, solution-dyed performance fabric similar to Sunbrella. Sunbrella is made by one manufacturer and is typically more expensive than olefin fabrics. Sunbrella and olefin are both performance fabrics designed for outdoor use. They are made using similar methods and both resist fading and are extremely moisture resistant.
Do you provide delivery and assembly services?
Yes, we provide delivery and assembly services for a flat fee of $150 (only Oahu residents currently). We provide free White Glove service (delivery & assembly) on orders $3,000 and greater (only Oahu Residents currently). We will typically deliver within 2 weeks from the date of order. You can also pick up your product from our warehouse, located at 850 Iwilei Road, Honolulu, HI 96817.
Do you ship to all of the Hawaiian Islands?
Yes, although our headquarters is on Oahu, we ship to all outer islands and will deliver to the inter-island carrier for ocean transit to your location. Please note that you will need to make separate arrangements for pick-up or delivery from your port location to final desination. We will provide all of the required shipping documents to ensure you are able to accept your shipment. The shipping cost is $95 for orders under $3000. FREE Shipping on orders over $3000.
Do you ship to the U.S. mainland?
Yes, although our headquarters is on Oahu, we ship to the U.S. mainland and will deliver to the outer-island carrier for ocean transit to your port location, and we will make arrangements to deliver to your final destination. The shipping cost depends on the size of the order and will be calculated at checkout. You should expect a 6-8 week lead time for delivery since the product has to be ocean shipped, and ocean shipments are based on the ocean carrier's departure schedule, followed by overland transit to your final destination. Below is our current shipping rates to your final destination:
| Order Value | Door-to-Door Shipping Cost | |||
| $0 -$1,999.99 | $300 | |||
| $2,000 - $3,999.99 | $600 | |||
| $4,000 - $5,999.99 | $900 | |||
| $6,000 - $7999.99 | $1,200 | |||
| $8000 - $9,999.99 | $1,500 | |||
Can you explain the difference between the linseed oil finish and the urethane finish?
Linseed oil, also known as flaxseed oil, is one of the most popular woodfinishes in the world. Like other hand-rubbed oil finishes, linseed oilsaturates deep into the wood grain to protect against scratches and changes inhumidity. It is easy to care for, eco-friendly, and produces a satin finishthat really brings out the color and grain of the wood underneath. Unlike synthetic alkyds, oil finishes- including linseed oil- seepinto the grain of the wood rather than forming a film on top of it. We treat our product with and recommend Australian Timber Oil by Cabot with a Nautral Finish.
The urethane finish is specially formulated as a protective varnish for wood for interior and exterior projects. It contains special UV blockers that reduce the sun’s graying and fading effects. This wood varnish forms a protective barrier against rain and moisture to protect your furniture and keep them looking their best. Special oils allow the finish to expand & contract with the wood as seasons and temperatures change. The semi-gloss varnish gives your wood products a sleek finish. It protects the natural beauty of the wood and offers a long-lasting, semi-shiny sheen for a modern look. We recommend Minwax Helmsman VOC spar urethane, clear semi-gloss.
