Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a shipping and/or delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship to all of the Hawaiian Islands?
Yes, although our headquarters is on Oahu, we ship to all outer islands and will deliver to the inter-island carrier for ocean transit to your location. Please note that you will need to make separate arrangements for pick-up or delivery from your port location to final desination. We will provide all of the required shipping documents to ensure you are able to accept your shipment.
This applies to all neighbor islands, with the exception of Maui. For Maui residents, we will pick up your items at Kahului Port, and you can pick the items up directly from our Maui showroom or schedule white glove service.
Do you ship to the U.S. mainland?
Yes, although our headquarters is on Oahu, we ship to the U.S. mainland and will deliver to the ocean carrier for ocean transit to your port location, and we will make arrangements to deliver to your final destination. The shipping cost depends on the size of the order and will be calculated at checkout. You should expect a 6-8 week lead time for delivery since the product has to be ocean shipped, and ocean shipments are based on the ocean carrier's departure schedule, followed by overland transit to your final destination. Shipping fees will be calculated at checkout.
*** Please note, we do not currently offer assembly services on the mainland ***
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, please contact us for additional information.
What is your refund policy?
Please see our Terms & Conditions for information regarding refund, returns, and product exchanges.
Delivery & Assembly Services
Do you provide delivery and assembly services?
Yes we do! We provide White Glove Service (delivery and assembly) on the island of Oahu and Maui.
We do not offer any White Glove Service on other neighbor islands or the mainland U.S.A at this time.
How much does it cost to deliver and assemble the product?
Our White Glove service cost is $150. For Maui residents, the $150 white glove service fee is in addition to any shipping charges.
Get in touch
Have questions about your order, or a general enquiry?