Frequently Asked Questions?

How can we help?

Ordering

Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices. We have factories located throughout Southeast Asia, andΒ our branded products are manufactured in Vietnam.

Do you have inventory ready to purchase?

We carry the largest selection of indoor and outdoor premium wood furniture in Hawaii. We try to stay fully stocked, but at certain times of the year we may run low on some of our more popular products. Rest assured, we have new inventory coming in every month.

You can pick up the product directly from one of our stores or you can take advantage of our White Glove (delivery & assembly) services.

Can I cancel my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it unless their is a specific issue as noted in our Terms and Conditions.

Do you provide delivery and assembly services?

Yes we do! Please see Shipping and Delivery Policy for additional details.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a shipping and/or delivery method during checkout.

What is the shipping policy?

Please see the Shipping & Delivery section for detailed information.

Warranty

Do you provide a warranty on your products?

Hawaiian Discovery Furniture warrants products for one (1) calendar year after date of purchase. In the event repair does not resolve the defect, the item will be replaced with the same or similar item, based on availability.Β  Warranty does not cover natural discoloration of wood product, furniture that has been modified structurally or aesthetically by the Buyer, or damage caused by improper maintenance and use.Β  Buyer may be required to pay the cost of shipping. Please provide Proof of purchase to initiate Warranty Support. Please contact (808) 376-0035 or info@sea-imports.com.

How to do handle any damages upon receipt of product?

Please see our Terms & Conditions for additional information.

Get in touch

Have questions about your order, or a general enquiry?