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At Hawaiian Discovery Furniture, we are committed to customer satisfaction. For most of our products, if you desire to return it, you may return it within fifteen (15) days for a refund (in new, uninstalled condition and original packaging).
To request a return, please contact Customer Service with the following information:
Line item on your order you are requesting the return for
Reason for the Return
Please note, all returns have a restocking fee of 2.5% of the product value (this includes products that are for pick-up and/or orders that have yet to be delivered). You are responsible for the return shipping and/or delivery to our warehouse. Your refund credit will be issued after the item has been returned and inspected.
EXCEPTIONS – We cannot accept returns of:
Products that have been clearly identified as non-returnable on the Product Details Page
All floor models at our warehouse showroom
Products that have been installed or assembled
Products that are not in original condition and packaging
Although we make every effort to ensure all of our goods are packaged to prevent damages while in transit from our factory to our warehouse, fragile items are sometimes damaged in shipping. We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we may not be able to file a claim with our factory and cannot accept responsibility for the damages.
Once you notify us that your product was damaged, Hawaiian Discovery will contact you to schedule pick up of the product if we originally delivered it to you, or you can drop the package off at our warehouse. Please do not discard the damaged product or the packaging.
In most cases, we will be able to offer you a replacement product, if available. In the event the product is not available, we will reorder from our factory, and either deliver or you can pick up once it arrives our warehouse.
Hawaiian Discovery Furniture warrants products for one (1) calendar year after date of purchase. In the event repair does not resolve the defect, the item will be replaced with the same or similar item, based on availability. Warranty does not cover natural discoloration of wood product, furniture that has been modified structurally or aesthetically by the Buyer, or damage caused by improper use. Buyer may be required to pay the cost of shipping. Please provide Proof of purchase to initiate Warranty Support. Please contact (808) 376-0035 or firstname.lastname@example.org.